Shipping Policy for Frost Buddy | Drinkware Like NoOne Else | Faith, Family, Community
Order Processing Time
At Frost Buddy, your orders are processed once payment has been successfully confirmed. Typically, this takes 1-3 business days. Processing duration can vary based on product availability, order volume, weekends, holidays, and other operational factors. During peak seasons or busy periods, please allow for additional processing time.
Shipping Methods and Fees
Shipping options available for your order, along with estimated delivery times and shipping fees, will be calculated and shown during checkout. All shipping fees are based on your selected delivery method and destination.
Shipping Time and Delivery Estimates
After processing, shipments generally take 5-10 business days to arrive, depending on the shipping method chosen and the destination within the United States. Delivery timeframes displayed during checkout are estimates and not guaranteed. Actual delivery dates are determined by the carrier and may vary.
Address Accuracy and Changes
- Customers must provide a complete and accurate shipping address at checkout.
- If you notice an error in your shipping address and your order has not yet shipped, please contact us promptly at aherpaul3@gmail.com so we can assist with corrections.
- Once your order has been dispatched, address changes are generally not possible.
- Additional shipping charges may be incurred if an address correction or reshipment is required.
Tracking Your Order
When available, tracking information will be provided once your order has shipped. Please note that tracking updates might take some time to appear after the package enters the carrier's network. We recommend checking the carrier’s tracking portal for the latest status.
Delivery Delays
Occasionally, shipments may be delayed due to circumstances beyond our control, such as adverse weather, carrier disruptions, customs procedures, holidays, or incorrect shipping information. If your delivery is delayed, please refer to the carrier’s tracking updates for the most current information.
Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact us as soon as possible at aherpaul3@gmail.com. We will work with the shipping carrier to investigate and determine the appropriate next steps to resolve the issue.
International Shipping Notice
Currently, Frost Buddy ships primarily within the United States. If your order is shipped internationally, please be aware that customs procedures, import duties, taxes, or other charges may apply and are the responsibility of the recipient.