Return & Refund Policy

Return Eligibility and Conditions

At Frost Buddy | Drinkware Like NoOne Else | Faith, Family, Community, we want you to feel confident with every purchase. If your order does not meet your expectations, you may be eligible to return it.

Returns must be requested within 30 calendar days from the delivery date.
Items must be unused, remain in their original condition, and include the original packaging and any accessories, when applicable.
Certain products may not qualify for returns due to their nature, condition, or legal restrictions.
Final sale or non-returnable products, clearly marked at the time of purchase, are excluded from standard returns unless otherwise required by law.

How to Request a Return

If you wish to return an eligible product, please contact us within the 30-day return window. Include your order details and the reason for the return.

Damaged or Incorrect Items

If your Frost Buddy order arrives damaged, defective, or is different from what you purchased, notify us as soon as possible after delivery. We may ask for photos or other evidence to assess the issue and determine a resolution promptly.

Refunds

Once we receive and inspect your approved return, we will initiate your refund.

Refunds are generally issued to the original payment method used at purchase.
The refund processing period typically takes 5-10 business days but may vary depending on your payment provider or financial institution.
Original shipping charges are usually non-refundable unless the return arises from our error, such as a defect or incorrect item.

Exchanges

Exchanges are available for eligible Frost Buddy products, subject to inventory. If the desired exchange item is unavailable, we will process a refund instead.

Return Shipping Costs

Unless otherwise specified, customers are responsible for return shipping expenses on all change-of-mind returns. We strongly recommend using a trackable shipping method to ensure your item’s safe return.

Order Cancellations

If you need to cancel an order, please do so within 24 hours of purchase to avoid fulfillment processing.

Policy Updates

The return and refund policy version active at your time of purchase will govern your transaction. Frost Buddy reserves the right to update this policy as necessary to reflect current practices or legal requirements.